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Zippo products are produced with quality and integrity. Once good is sold, it is not refundable. If you feel the need to exchange an item you have purchased on this website based on the guidelines below, we will gladly process your return within 7 days from the order ship date.
Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase.
If you purchased your Zippo product from an authorized Zippo retailer, contact that retailer for details of their return policy. Zippo does not accept returns for merchandise purchased through retail locations.
Merchandise exchanged for credit must be in equivalent / lower in value (non-refundable), new, unused condition. To return product for credit or exchange, include a copy of your invoice included in your shipment and the reason for your return. If you do not have your original invoice, include your order number, name, address, phone, and email so we may contact you with any issues that may arise.
Exchanges are subject to delivery fees & availability.
Engraved or customized merchandise CANNOT be refunded, returned or exchanged.
Defective Merchandise Return
To return a defective product, follow the instructions in the repair section.