It works or we fix it free.™

We don't make that promise lightly. We know that behind every Zippo Windproof Lighter sent for repair is an owner depending on our promise to get it back in working order. Whether a Windproof Lighter is 5 years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it! 

Before sending your Windproof Lighter; perhaps the following will help:

Product Care Videos

Warranty & Instructions 

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Check the Windproof Lighter instructions on routine maintenance (wick, flint, and lighter fluid.)  

Use Genuine Zippo Fuel, Wicks, & Flints

If you find your Zippo Windproof Lighter still does not function properly, please follow the repair steps below: 

Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.

The lighter finish is not covered under our guarantee.

REPAIR STEPS

1.  Preparing To Ship:

• Click here to complete and print the repair form.
• Remove the inside lighting mechanism (the insert) from the Zippo lighter case.
• Allow all lighter fluid to evaporate for two days. 
• Replace inside unit in lighter case.

2.  Packaging Your Zippo Windproof Lighter:

We cannot track or prevent damage to multiple items sent for repair.

• Package completed repair form along with your Zippo lighter in a sturdy box or padded envelope.

3. Send It:

Send your package to the below address with a tracking number and insurance.

CSTRADE Marketing (M) Sdn Bhd 

23, Jalan Baiduri Off Jalan San Peng

55200 Kuala Lumpur, Malaysia