Do I need to have an email address?

A valid email address and phone number is needed to place an order online. If you do not have a valid email address, you can place your order by calling 03-9221 6315 Monday through Friday 9 a.m. to 6:00 p.m.

What is the order cancellation policy?

Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Generally shipping and handling charges are not refundable.

How long does my order take to ship?

After payment verification, your order will be shipped from Kuala Lumpur within 2 to 5 business days. Orders that include customized product will ship in 5 business days. You can check on current order status by logging into your account.

Orders are shipped Monday through Friday only. We are closed on public holidays.