Terms & Condition

Zippo.com.my respects your right to privacy. Zippo.com.my takes all reasonable care when transferring and storing your details.

Collection of Information

Zippo.com.my only collects the information that it needs to conduct their business. Zippo.com.my may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information and stock availability. You will only receive marketing and promotional emails and newsletters if you have elected to receive them. They will contain the necessary information to opt out from receiving further updates.

Disclosure

For the purpose of processing your order, we may disclose your details to:

  • Our payment gateway service provider
  • Courier companies
  • Companies selected by Zippo.com.my to carry our order fulfilment

Zippo.com.my does not and will not sell or provide access to your details.

Storage of Credit Card Numbers

No credit card details are stored permanently by Zippo.com.my.

Illegal Acts

Zippo.com.my will disclose your details to the police or government agencies if we have sufficient reason to believe that you are using this site for illegal purposes.

 

Zippo Delivery Info

 

Customer Care

At Zippo.com.my we want to make sure shopping for gifts and your favourite lighters easier.  Zippo.com.my aims to ensure that all of our customers are happy.  If you experience any problems with your order please don’t hesitate to contact the zippo.com.my team and we will make it right.

Delivery

Zippo.com.my aims to get all orders shipped within 2-5 working days.   Zippo.com.my will not be held accountable for late deliveries or loss or damage relating to late deliveries. 

Please ensure that you enter the correct delivery address as parcels which are undeliverable Zippo.com.my cannot be held responsible for incorrectly entered delivery address.

Liability

To the extent permitted by law, Zippo.com.my will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website.  We reserve the right to refuse any order without giving a reason.  Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided.  All received monies will be refunded as soon as possible.

Returns Policy

You can return any products to us that have been purchased on Zippo.com.my that arrive faulty however you must do this within 15 days from the order ship date. Faulty goods will be processed as per the manufacturer’s warranty. Engraved or customized merchandise CANNOT be returned or exchanged.

Warranty

If the product has a defect within the warranty period stated on or in its packaging which is not caused by misuse or abuse, we will repair the product.  To make a warranty claim call us on +603 9221 6315 Or email info@cstrade.com.my. The customer service team will advise you how to return your faulty goods.  Proof of the products purchase is required.

Returns

In the unlikely event that your Zippo product will need to be repaired…………

  • Call us on +603 9221 6315 Or email info@cstrade.com.my. The customer service team will advise you how to return your faulty goods. Proof of the products purchase is required.